Last updated: 4 November 2026
These terms apply to every stay at Dar Bassidi booked directly through this website, by email or by WhatsApp. By sending a booking request and paying the invoice, you accept these terms. Bookings made through platforms such as Booking.com or Airbnb follow the terms of that platform.
1. Booking
- You send a booking request through the form on this website. A request is not yet a booking and costs nothing.
- We check availability and reply within 2 hours with a confirmation of your dates and a PayPal invoice for the full amount of your stay.
- You pay the invoice within 24 hours, with your PayPal account or by credit or debit card through PayPal.
- Your booking is confirmed as soon as we receive the payment. We send you a booking confirmation by email.
- If the invoice is not paid within 24 hours, your request expires and the dates are released.
The person who makes the booking must be at least 18 years old and is responsible for all guests in the booking.
2. Prices and payment
- All prices are in euros and include all taxes. There are no cleaning or service fees.
- The price of your stay is the price shown in the booking form when you send your request, as confirmed in our email.
- The price depends on the number of guests. Up to 2 guests are included; each additional guest is charged per night.
- We take the full amount in advance. We do not accept deposits or payment in instalments.
- Experiences and paid transfers you add are charged on the same invoice or on a separate invoice.
3. Cancellation and changes
If you cancel, the following applies, counted from your arrival date:
| When you cancel | Refund |
|---|---|
| Up to 30 days before arrival | Full refund |
| 29 to 14 days before arrival | 50% refund |
| Less than 14 days before arrival | No refund |
- Please cancel in writing, by email or WhatsApp. The date we receive your message counts.
- If you do not arrive (no-show) or leave early, there is no refund for the nights not used.
- Refunds are made to the original payment method, usually within 14 days.
- We are happy to move your stay to other dates if they are free. A change of dates is not a cancellation, but the new dates must be agreed in writing.
- If we have to cancel your booking for reasons on our side, you receive a full refund.
4. Your stay
- Check-in is from 14:00, check-out by 11:00.
- Late check-out is only possible by prior arrangement and for a fee.
- The minimum stay is 2 nights.
- The house sleeps up to 8 guests. Only the guests named in the booking may stay overnight.
- The pools, gardens, restaurants and cafés belong to the residence and follow its rules and opening times. Some facilities may be closed outside the season or for maintenance.
5. Legal requirements in Morocco
The following rules are set by Moroccan law and local authorities, not by us:
- Every guest must show a valid ID or passport at check-in.
- Unmarried Moroccan couples may not share the same accommodation. Married Moroccan couples must show a valid marriage certificate at check-in.
- This also applies to groups that include Moroccan citizens, for example foreign passport holders travelling with an unmarried Moroccan citizen.
- Per local residence authority rules, groups of single men from Arab Gulf states cannot be accommodated.
If these requirements are not met at check-in, we have to cancel the booking. In this case there is no refund.
6. House rules
- No smoking inside the house; smoking is only allowed on the roof terrace. If the smoking ban is broken, we charge a fee of €500.
- Drugs and narcotics are strictly prohibited, as are parties and any illegal activity.
- Quiet hours are from 10 pm to 8 am.
- Pets are not allowed.
- Children must be supervised by their parents or legal guardians at all times. We accept no liability for their supervision.
- Please leave the house in a clean condition.
We may end a stay immediately and without a refund if house rules are broken severely or repeatedly, especially after a warning.
7. Damage and liability
- You are liable for any damage caused during your stay by you or your guests, beyond normal wear and tear. Please tell us right away if something breaks.
- We are not liable for the loss of or damage to valuables or personal items, unless caused by us intentionally or through gross negligence.
- If something is not as described or does not work, please tell us during your stay so we can fix it.
8. Airport shuttle and transfers
- The airport shuttle from and to Marrakech-Menara Airport (RAK) is free of charge for one pickup on arrival and one drop-off on departure.
- Please send us your flight details when you book and tell us about any changes or delays as early as possible.
- Further rides, for example into the city, to restaurants or to activities, are available on request for a fee depending on the destination.
9. Experiences
Experiences are offered by Morocco Voyage, our own activities brand.
- Prices are per person. Experiences can be booked for 2 people or more.
- We confirm the date and pickup time for each experience by email or WhatsApp.
- Some experiences have age limits or health requirements. Please tell us about anything we should know before you book.
- Experiences take place outdoors and depend on the weather. If an experience has to be cancelled by us or the provider, for example because of weather, you can choose another date or receive a full refund.
10. Force majeure
We are not responsible if we cannot provide our services because of events beyond our control, such as natural disasters, extreme weather, epidemics, strikes or official orders. In such a case we will offer you other dates or refund the amounts paid for services not provided.
11. Applicable law
These terms are governed by Moroccan law. If you have a complaint, please contact us first: we are sure we can find a solution together.
12. Contact
Dar Bassidi, Marrakech, Morocco Email: dar.bassidi@gmail.com WhatsApp: +212 687 589 930